This process requires Admin Manager access in Claim Maker. As your organization onboards new facilities into Claim Maker, email ui-support@hank.ai to tell Hank that you are adding new facilities. See **[Adding a New Facility for Claim Maker LITE](/hank-claim-maker/guide/adding-a-new-facility-for-claim-maker-lite)** for the LITE self service process. ### To add a new facility… Go to Admin Manager and open the Facilities tab. Click the 3 dot menu and select '+ New Facility'. Enter the new facility abbreviation in the Facility Display Name field. Claim Maker displays this abbreviation in the product. Enter the same abbreviation in the Facility Name field. Claim Maker uses this field to create the folder in your SFTP where you upload the documents for the new site. Email ui-support@hank.ai to tell Hank that you added new facilities to Claim Maker. Include the abbreviations of the new facilities. You can begin to upload documents to the new SFTP folder while you wait for a reply from Support.