Update Case State and Reason
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As you reconcile cases – checking all information is complete and documents are present, you may find you need to update the case status.
The available Case State options are:
To update a Case State...first make sure it is selected before clicking the button labeled 'Update Case State'. Updating Case State is not a required feature in Claim Maker but can greatly aid when multiple people are interacting with cases.
Additionally, adding a Case State Reason can provide extra contest for the Case State. Available Case State Reasons are:
To update a Case State Reason…select the dropdown inline with the case you wish to update.
Contact your organization's admin if you would like to disable certain states or state reasons or add a new state.