Navigate to https://cm.hank.ai/ in your browser. (You will need to be connected to your employer's network to access the Claim Maker URL).
Select your login type from the options listed. Select and/or enter your normal work email account and password. If prompted, please allow the application access to your profile information. This information will be used to authenticate with Claim Maker.
Once logged in, you will see the error in the image below . This is because you still need organization, roles, and facility access added to your account. Once you reach this error, please reach out to your organization's Hank Claim Maker Administrator requesting the organization and facilities you need access to in Claim Maker. Access will be granted within 24 hours after request.
The first time you log in, you will encounter the following – reach out to your system administrator to be added to your organization:
Once your admin manager has given you the correct access to your organization and facilities – each time you log in, by default, the selected view is "Coder View". This view will be used to perform the majority of functions described in the document. The "Reconcile View", which can be accessed using the tabs at the top of the screen (see image below), will also be used to create cases when a facility fails to send the documentation for a scheduled patient in the automatic feed or the coder identifies a missing document during medical coding activities.
