Sometimes the Case State 'Missing Documents' will be applied to a case. Here are the steps to resolve:
Check for Batch level documents (indicated by a document icon in the Batch Pane). If Batch documents exist, click on the icon and check for an 'unmatched' category. If none exist, proceed to step 4.
Click on 'Unmatched' document type after opening the batch level documents pane.
If you locate your document – use the 'Split Document' function to move the document to the correct case.
If not placeholder or unmatched documents are found – log into the facility EHR to locate the missing documents and use the 'attach document' function to manually attach the missing document.
